Refund policy

 

Hi there! We are a small business that utilizes a made-to-order business model. This means we don't hold any inventory and work with production partners to produce our inventory as needed.

So, as our customers place orders with us, we place orders with our suppliers to produce the items for them! We do this to keep our costs low and quality high!

With that said, we want to offer a quality guarantee for you. You can expect to receive the item you ordered from us quickly, without any defects. If your item arrives damaged or with a print defect, we'll offer you a replacement or a refund and let you keep the item!

Because we produce our items on demand with our production partners, we reserve the right to deny a refund or exchange for any other reason. Again, we are a small business, and we really appreciate your business.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right. All requests for refunds or replacements must be received within 14 days of receiving the item. 

To start a refund or replacement request, please get in touch with us at personalprintedgifts@harmonyarcher.com or fill out the "contact us" form. We will respond with instructions on the following steps to process your refund or replacement. These steps may include instructions on photo requirements to process the request.

Unfortunately, we cannot accept refunds for gift cards.